At MOSCOWLENKA, customer satisfaction is our priority. If you are not entirely satisfied with your purchase, we are here to help.
Our refund policy lasts 30 days from the date of purchase. If 30 days have gone by since your purchase, unfortunately, we cannot offer you a refund or exchange.
To be eligible for a refund, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To initiate a refund, please contact us at [email protected]. Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund.
If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within 10 business days.
Some items are non-refundable and non-exchangeable, including:
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
If you receive a refund, the cost of return shipping will be deducted from your refund.
If you have any questions about our refund policy, please contact us at [email protected].